Krilaha Immigration Services Inc.
Effective Date: August 16, 2025

1. Introduction

These Terms & Conditions (“Terms”) govern the provision of immigration consulting services by Krilaha Immigration Services Inc. (“Krilaha,” “we,” “our,” or “us”) to clients (“you,” “your,” or “the Client”). By engaging our services, you acknowledge that you have read, understood, and agreed to these Terms.

These Terms are binding and apply in conjunction with any signed Retainer Agreement, Service Agreement, or Authorization to Represent (IMM 5476 or equivalent).

2. Scope of Services

• We provide immigration consulting, advisory, and representation services under the regulation of the College of Immigration and Citizenship Consultants (CICC).
• Services may include but are not limited to: eligibility assessments, application preparation and submission, representation before Immigration, Refugees and Citizenship Canada (IRCC), Provincial Nominee Programs (PNP), and related Canadian immigration authorities.
• We do not provide legal services unless explicitly authorized by law.

3. Professional Regulation

• Krilaha Immigration Services Inc. and its Regulated Canadian Immigration Consultant(s) (RCICs) are duly licensed with CICC.
• Clients are entitled to verify the standing of their RCIC via the official CICC public register.
• Our consultants adhere strictly to the Code of Professional Conduct as mandated by CICC.

4. Client Responsibilities

The Client agrees to:

• Provide complete, truthful, and accurate information and documentation.
• Disclose all facts relevant to their immigration matter, including criminal history, prior refusals, inadmissibility concerns, and past representations.
• Respond promptly to requests for information or documentation.
• Notify Krilaha of any material change in circumstances (e.g., marriage, birth of child, change of employment, change of address).
• Understand that misrepresentation, withholding of information, or provision of fraudulent documents may result in refusal, bans, or inadmissibility.

5. No Guarantee of Outcome

• Krilaha does not and cannot guarantee the approval of any immigration application, permit, visa, or status.
• Decisions are made solely by Canadian immigration authorities.
• Any verbal or written discussion of “likelihood of success” is based only on professional opinion, not assurance of outcome.

6. Fees and Payments

• All fees will be clearly outlined in the Retainer Agreement before services begin.
• Fees are for professional services only and do not include government application fees, third-party fees (e.g., medical exams, police clearances, translations, courier), or disbursements, unless expressly stated.
• Payments must be made according to the agreed schedule. Failure to pay may result in suspension or termination of services.
• Fees are generally non-refundable, subject to applicable law and specific provisions in the Retainer Agreement.

7. Confidentiality & Privacy

• All information provided by the Client will be kept strictly confidential, in compliance with CICC rules and Canadian privacy legislation (PIPEDA).
• Information may only be disclosed with the Client’s consent, or where required by law, regulatory authorities, or court order.
• We may use secure third-party software platforms for case management and communication.

8. Communication

• We will communicate with Clients primarily through email, phone, or secure platforms.
• Regular business hours are 09:00am to 05:00pm EST. Urgent messages may be monitored outside these hours, but immediate response is not guaranteed.
• Clients are responsible for keeping their contact details up to date.

9. Termination of Services

• Either party may terminate the Retainer Agreement by written notice.
• Krilaha may withdraw services if:
  • the Client fails to provide truthful information,
  • fees remain unpaid,
  • the Client requests unethical or unlawful conduct,
  • or there is a breakdown in trust.
• Termination does not affect outstanding obligations, including unpaid fees.

10. Limitation of Liability

• Krilaha is not liable for:
  • decisions made by immigration authorities,
  • delays or processing times,
  • changes in immigration laws, policies, or procedures,
  • losses resulting from inaccurate or incomplete information provided by the Client.
• Liability is limited to the amount of fees paid for the specific service.

11. Intellectual Property

• All materials, templates, guides, and resources provided by Krilaha remain the intellectual property of Krilaha Immigration Services Inc.
• Clients may not copy, share, or reproduce such materials without prior written consent.

12. Dispute Resolution

• In case of dispute, both parties agree to first attempt resolution through good faith discussions.
• If unresolved, disputes may be referred to mediation or arbitration in Ontario, Canada.
• Clients retain the right to file complaints with the CICC as permitted under law.

13. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada.

14. Amendments

• Krilaha reserves the right to update these Terms at any time.
• The most current version will be posted on our website and made available upon request.

15. Acceptance

By engaging our services, signing a Retainer Agreement, or authorizing representation, the Client acknowledges and accepts these Terms & Conditions in full.