Effective Date: August 16th, 2025

Krilaha Immigration Services Inc. (“we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial privacy legislation, and the Code of Professional Conduct of the College of Immigration and Citizenship Consultants (CICC).

By using our website, submitting an inquiry, or retaining our professional services, you consent to the practices described in this Privacy Policy.

1. Definitions

For the purposes of this Privacy Policy:

• Personal Information means any information about an identifiable individual (e.g., name, date of birth, contact details, immigration history, employment history, financial records).
• Client File means all documentation, records, and notes maintained by Krilaha Immigration Services Inc. in the course of providing professional services.
• Consent means voluntary agreement to the collection, use, or disclosure of personal information. Consent may be express or implied, depending on the sensitivity of the information.

2. Information We Collect

We collect personal information only for lawful purposes related to providing immigration consulting services, including:

• Identity and contact information (e.g., full name, address, phone number, email).
• Government-issued documents (e.g., passports, visas, study/work permits, PR card, citizenship documents).
• Immigration history, family information, and marital status.
• Employment, education, and financial details relevant to applications.
• Supporting evidence (e.g., affidavits, letters of reference, medical or police certificates).
• Payment and billing information.

We will always limit collection to what is necessary to fulfill the purpose of your file.

3. Use of Personal Information

Your personal information may be used to:

• Assess eligibility for immigration, work, or study programs.
• Prepare, submit, and manage applications to Immigration, Refugees and Citizenship Canada (IRCC), Canada Border Services Agency (CBSA), or other authorities.
• Communicate with you regarding your file.
• Fulfill legal and professional obligations as a Regulated Canadian Immigration Consultant (RCIC).
• Process payments and issue invoices.
• Maintain internal records and ensure quality assurance.

We do not use your information for marketing purposes without your explicit consent.

4. Disclosure of Personal Information

We will not disclose your information to third parties without your consent, except in the following circumstances:

• To IRCC, CBSA, or other government authorities when required for your application.
• To service providers or professional advisors engaged by us (e.g., translators, couriers, IT providers), subject to strict confidentiality obligations.
• Where required by law, regulation, or court order.
• To protect the safety, rights, or property of Krilaha Immigration Services Inc. or others.

We do not sell or trade personal information under any circumstances.

5. Security and Safeguards

We employ reasonable physical, technical, and administrative safeguards to protect your personal information, including:

• Secure digital storage with encryption and password protection.
• Locked physical storage for paper records.
• Restricted access to client files on a need-to-know basis.
• Regular data backup and monitoring of systems for unauthorized access.

Despite these measures, no system can guarantee absolute security, and you acknowledge that electronic transmission of information carries some risk.

6. Retention of Records

• We retain personal information for the duration of our professional engagement and for at least six (6) years after the completion of services, as required under the CICC Code of Professional Conduct.
• After the retention period, records will be securely destroyed, deleted, or anonymized.

7. Cross-Border Data Transfers

Some service providers or cloud storage systems may operate outside of Canada. By using our services, you consent to the transfer of personal information to jurisdictions outside Canada, where privacy laws may differ.

8. Client Rights

You have the right to:

• Access your personal information in our possession, subject to limited exceptions under applicable law.
• Request correction of inaccurate or incomplete information.
• Withdraw consent for future use of your information (subject to legal and contractual restrictions).
• File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your privacy rights have been violated.

To exercise these rights, contact us in writing (see Section 11).

9. Website Privacy

When you visit our website:

• We may collect non-identifiable data such as browser type, IP address, and pages visited, for analytics and site improvement.
• Cookies may be used to enhance user experience. You may disable cookies in your browser settings.
• Our website may contain links to third-party sites. We are not responsible for their privacy practices.

10. Compliance with Professional Obligations

As an RCIC registered with the College of Immigration and Citizenship Consultants (CICC), we are bound by:

• Confidentiality obligations under the Code of Professional Conduct.
• Record-keeping obligations, including secure storage, retention, and disposal.
• Professional secrecy, ensuring no unauthorized disclosure of client information.

11. Contact Information

If you have questions or concerns about this Privacy Policy, or to exercise your rights, please contact:

Krilaha Immigration Services Inc.
info@krilaha.com

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, regulation, or business practices. Updates will be posted on our website, and the “Effective Date” will be revised accordingly.