Q: What services do you provide?
We specialize in Canadian immigration services, including but not limited to:
Q: How do I book a consultation?
You can book directly through our website or contact us by phone/email. Consultations are scheduled in advance, and urgent slots may be available depending on case priority.
Q: Is the consultation free?
Yes, the initial consultation is free.
Q: What should I bring to my consultation?
Q: How are your fees structured?
We provide flat-fee packages for most applications, with clear breakdowns. In complex or ongoing matters (e.g., IRB hearings, Federal Court referrals), fees may be structured hourly or in stages.
Q: Do you offer payment plans?
Yes. We understand immigration can be costly. Flexible installment plans are available, subject to agreement at the time of signing the retainer.
Q: What forms of payment do you accept?
We accept credit/debit cards, e-transfers, bank transfers, and certified cheques. All funds are processed in accordance with CICC trust account rules where applicable.
Q: How long will my application take?
Processing times vary depending on IRCC and visa office workloads, background checks, and case complexity. We provide estimates based on official IRCC data and our experience, but timelines cannot be guaranteed.
Q: Can you guarantee my application will be approved?
No. No representative can guarantee approval, as decisions rest solely with IRCC/CBSA officers or tribunals. However, we maximize your chances of success by preparing complete, well-documented, and legally sound applications.
Q: Will you communicate with IRCC on my behalf?
Yes. Once retained, we become your authorized representative with IRCC and will handle all correspondence, updates, and submissions on your behalf.
Q: How do you protect my personal information?
We comply fully with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the CICC Code of Professional Conduct. Your documents and data are stored securely, accessed only by authorized personnel, and never shared with third parties without your consent (unless required by law).
Q: Will my employer, school, or family know I contacted you?
No. Your information is strictly confidential unless you specifically authorize disclosure.
Q: I had a previous visa refusal. Can you still help?
Yes. We assess refusal letters carefully, identify weaknesses, and build stronger reapplications. In some cases, we may recommend judicial review or an appeal.
Q: Can I apply for permanent residency if I have a criminal record?
It depends. Some convictions lead to inadmissibility under IRPA. However, remedies such as record suspension, deemed rehabilitation, or Temporary Resident Permits may be available. We provide tailored advice after reviewing your case.
Q: What are your office hours?
Our standard office hours are 9:00 AM – 5:00 PM EST, Monday to Friday.
Q: Do you monitor urgent cases outside of hours?
Yes. We monitor urgent messages outside regular hours, particularly for clients facing imminent deadlines, hearings, or border issues.
Q: Where are your case workers located?
We are a global team, with case workers and assistants located in different parts of the world. This ensures coverage across multiple time zones for urgent matters.
Q: Why should I hire a Regulated Canadian Immigration Consultant (RCIC)?
Q: Do I have to sign a contract?
Yes. Canadian law requires us to enter into a Retainer Agreement outlining the scope of services, fees, and obligations before providing paid immigration representation.
Q: Can you help if I am already in Canada without status?
Yes. Options may include restoration of status, Humanitarian & Compassionate (H&C) applications, or refugee protection claims. Each situation requires careful review.
Q: Can you help employers hire foreign workers?
Yes. We assist Canadian employers with Labour Market Impact Assessments (LMIA) and compliance requirements under the Temporary Foreign Worker Program (TFWP) and International Mobility Program (IMP).
Q: How can I stay updated on immigration changes?
We regularly post updates on our website and social media channels. You can also subscribe to our newsletter.
Q: Can I handle my immigration application myself instead of hiring you?
Yes. IRCC allows applicants to apply on their own. However, many choose professional representation to avoid errors, reduce stress, and strengthen their case.